Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.

Question: How do I stream if I am a LINUX user?
Answer: You can download the mplayer plug-in for Firefox.
http://www.linux-sxs.org/multimedia/mplayermozplug.html

Question: Will your streaming system work with more than the Internet Explorer browser?
Answer: Yes. If you use AOL, you can open an IE browser. Our streaming also works with Firefox, Safari, Netscape, and several others. Make sure you don't have a FunWebProducts application installed on your system. It may prevent your player from working.

Question: I still don't hear anything! What's wrong?
Answer: It's possible the pop-up blocker you may be using might not allow the player to launch. This player "pops-up," so if you've blocked pop-ups, it's possible that you've blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.

Question: My tuner says "buffering" a lot and drops in and out. What's the deal?
Answer: If you are having connection or buffering problems, check your internet connection speed, if possible. Slow connect speeds and unstable/old dial-up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much faster than your 56k modem is capable of producing. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers, or upgrading to high speed internet access when/if possible.

Question: Why do I hear different commercials, public service announcements and music when you're regular playing commercials over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial production agencies prohibit us from carrying our normal over-the-air commercials. Most of these are extracted from the stream. We then insert specials ads into the stream so you don't hear dead air for minutes at a time. We play free public service announcements as way of helping non-profit and community groups get their messages out. We sometimes play some music, because… well, we're radio – and we like music.

Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming company who then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer” which picks up scrambled bits and bites and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way. Yes – it does make it tough to play some contests when a delay is involved. We are aware of this, but at this time, there's not much we can do about it. Also, to be eligible to participate in a multi-market contest you must be listening to a Clear Channel radio station originating in the Total Survey Area of the market you reside.

Question: I've emailed you a question, comment, complaint or compliment and haven't heard back from you today or yesterday! Why not?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.

Question: Why do you "block" some programs on your stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain sports or music programs. We do streaming for free – but not everybody does – so if we stream something for free that someone else is charging a fee for – well you know… that's why law degrees are so popular!

Question: Hey, I'm with a non-profit group and I'd love to get my public service announcement on your stream for free! How do I do that?
Answer: Mail us your recorded public service announcement as an .mp3 file on a cd. On the address label, please put: “Attention Internet Content Department.” Do not email us sound files. We will not accept submissions that way. PSAs should be recorded in exact fifteen, thirty or sixty second increments. With the cd, please include the run dates of the announcement, a contact person who can answer questions and other facts about your non-profit group on your official letterhead. Cds without an official letterhead will not be used. We do reserve the right to use or not use submissions at our own discretion.

1. Click on 'edit', which is located on the IE 5 menu bar
2. Click on 'preferences'
3. Under the web browser, click on 'web content'
4. Enable all options in the 'active content' section
5. Click on 'cookies' under the 'receiving files' section
6. Make sure that the selection for 'when receiving cookies' is 'never ask'
7. Click 'ok'
8. Click the refresh icon on the toolbar and try the broadcast again